Shipping Policy

We ship internationally to the following regions:

  • Europe
  • North America
  • Asia

Oceania is out of our shipping range

We do not ship to embargoed countries: Iran, North Korea, Sudan, Cuba, and Syria.

After you place an order it is going to be processed up to one business day.

You will be sent at least 2 emails for each order you place:

  • The Order Confirmation verifies that your order is in our system. Please review the email to make sure all the information is correct. 
  • The Ship Notification is to let you know that your order is ready to go. It will be picked up by the shipping company the next time they come by our building.

Shipping method

Now we are using only one shipping method: DHL Express, it’s traceable and reliable.

Your parcel can be delivered by DHL right to a door, left in a safe place (under your garden tree) or can be picked up in a local DHL point. To find the nearest one please check: http://www.dhl.com/en/express/shipping/find_dhl_locations.html

Shipping time

After your order is processed, and you received a second confirmation mail it takes the following time for your order being delivered:

  • Europe: 1-2 days
  • North America: 3 days
  • Asia: 3-4 days

Duties and Taxes

All duties and taxes for international shipments are the responsibility of the customer. Amperka is not responsible for any extra charges once the original package has been shipped.

If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer.

Return to Sender Packages

Packages can be returned to us for many reasons. Depending on the reason for return, there may be additional charges applied to your order. Please read below for more information.

  • Packages can be returned to us for missing or incorrect address information. Please take a moment to check and make sure your address book is up to date. There is also an order review page where you can double check this information. If the carrier you select charges us to return the package, we will either a) deduct that from your refund if you want to cancel or b) if you choose to re-ship the package it will be added to the cost of the re-shipment fee.
  • Packages can be returned to us if they are refused at customs for any reason. Sometimes we choose to get these packages back. If there are any customs fees and shipping charges to return your order, this will be deducted from the refund.

Please note that if your package is marked to be returned to Amperka, it could take longer than expected to receive as these packages are not marked as a priority from the shipping company. Sometimes it can take a couple of weeks before we get them back!

We will only hold a returned package for one week before we restock and refund (if applicable). If you are wondering where your order is, please also check your spam filter as we may be trying to get a hold of you!

If you think your package is going to be returned to us, please send us an email to info@amperka.com so we can note your order and wait for its return.